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Transport and delivery

How much does shipping cost?

Standard shipping costs $10,00 except for orders over $150 for which shipping is free. However, free shipping may vary during promotional periods.

Duties and Taxes

Gutteridge operates its own local warehouse in the United States, allowing for efficient order processing and a smooth shopping experience. All applicable customs duties and taxes are already included in the product prices. No additional customs duties or taxes will be charged upon delivery. The price displayed at checkout is transparent and inclusive of applicable duties and taxes, so you can shop with confidence and enjoy a hassle-free delivery experience, with no unexpected customs charges.

When will I receive my order?

Gutteridge guarantees delivery within 5 to 7 working days* for all orders placed from Monday to Friday before 4pm. For the islands, delivery may take an additional day. Delivery may be delayed during periods of "Promotions".
h The courier will make 3 delivery attempts after which the package will be sent to our warehouse**.
If you receive a non-delivery notice, please contact the local UPS office.
We advise you to choose an address where you can easily be reached at. It will not be possible to change the address once the order is placed.
All orders are processed automatically and we are not able to change shipping and delivery times. It is not possible to indicate the time of delivery. The courier makes deliveries from Monday to Friday during business hours.

*We would like to warn you that the delivery may be delayed during periods of promotion.
**We would like to point out that, in this case, shipping costs will be charged to the customer.
Has my order been shipped?

Once your order is shipped, we will send you a confirmation email with the tracking number.

How do I behave in case of a damaged package?

If the courier delivers a damaged, wet or open package, please only accept it with reserve, specifying on the waybill, before signing it, the reasons for the reserve itself (eg open package, wet package ...).
We then invite you to report it to our dedicated email address: customercare@gutteridge.com

Can you deliver my order at one of your stores?

Pickup in store is possible at all enabled stores highlighted by the store locator during checkout.

Can you send multiple orders in a single shipment?

If you complete your order and then purchase other items online, you should know that these are considered different orders and cannot be combined. You will have to bear the shipping costs for both.

What courier will my order be shipped with?

Your order will be shipped with UPS, our Shipping Partner.

Contacts

Customer Service is available from Monday
to Friday, from 9:00 to 18:00 CET.

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